If you complete an online form, we will use your email/postal address and any information you provide only to deal with and respond to your query or comments. This information may be disclosed to the appropriate office of the Council in order to deal with or respond to your message. Any personal data volunteered to us by you, via the forms provided on this site, will only be used for the purposes stated.
Cookies privacy policy
Important note: by using our website, you agree to cookies being set.
What is a cookie?
Like many other web sites, we use cookies. Cookies can help a website to personalise your visit. A cookie is a small piece of text which can be stored on your computer, smartphone or other device you use to surf the web. Cookies have many uses, but fundamentally they are used to store information about you on your computer. A cookie will typically contain the name of the domain from which the cookie has come, the lifetime of the cookie, and a value, usually a randomly generated unique number.
Types of Cookies
Session cookies: These are temporary cookies that only remain in your browser cookie file until you leave the site. This information is not stored after you have left the site.
Persistent cookies: These remain in your browser cookie file for much longer. The length of time will depend on the lifetime of the specific cookie, but this may be indefinitely or until deleted).
EU cookie directive
From 26 May 2011 a new European Union directive required all websites to gain the consent of our users to download cookies on to their machines. On 24 May 2012, the Information Commissioner’s Office (ICO) released new guidance which said that a website can operate with cookies through ‘implied consent.’
Implied consent
There are various methods available to use to gain users consent such as pop-ups or online forms; however, we consider both of these solutions as obtrusive. We want our users to find information and services quickly, and following the ICO’s May 2012 release, we have taken the decision to promote how we use cookies on our website and provide you with enough information to control your own settings. Implied consent means that by using our website, you agree to cookies being set. If users want to disable cookies, this policy talks you through how to do this.
How to control and delete cookies
We will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by our website, or indeed any other website, you can do this through your browser settings. Please be aware that restricting cookies may impact the Chelmsford Council website from working to its full functionality.
For more information on how to control and delete cookies, you may wish to visit About Cookies which contains comprehensive information on how to do this on a wide variety of web browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.
How to disable cookies
You can stop cookies being downloaded on to your computer by selecting the appropriate settings on your browser. However please note that if you do this you may not be able to use the full functionality of this and other website. There is more information about cookies, including how to delete them on the About Cookies website.
Cookies on our website
Chelmsford City Council uses the following cookies to ensure our website provides you with an enhanced customer experience:
| Cookie used by | Name | Purpose | More information |
|---|---|---|---|
| Google Analytics | _ga
_utma _utmb _utmc _utmz |
These cookies are used to distinguish users, sessions, new visitors and referrers. | Google Analytics is a simple, easy-to-use tool that helps website owners measure how users interact with website content. As a user navigates between web pages, Google Analytics provides website owners with tags to record information about the page a user has seen, for example the URL of the page. The Google Analytics JavaScript libraries use HTTP Cookies to “remember” what a user has done on previous pages / interactions with the website. For more infoamtion, please visit the Google Analytics cookie page. |
Salesforce
With Sales enquiries we will store your basic customer record and factual notes in the Salesforce Cloud CRM. Salesforce are a world leader in providing secure data stores around the world, and have been chosen to provide this service as their functionality meets business needs, the data has been assessed as having a low Business Impact Level, and there are no risks identified. Salesforce inform customers that data may be transferred outside of the EU, and therefore by using our services customers and entering the Salesforce database, customers consent for this data processing. Customers will be informed of this and consent on initial contact, and provided links to the Privacy Policy if further information is required.
For more details on Salesforce’s approach to security, please view their Privacy Policy: http://www.salesforce.com/uk/company/privacy/security.jsp
Please also see the Council’s Data Protection page.